As an equal opportunities company, Hi -Tech applies the philosophy of promotion from within, coupled with various mechanisms to enhance personnel motivation and loyalty.
This leads to improved benefits for clients, as staff remains highly committed to their functions and provide a proactive service which often goes beyond the call of duty. With such a motivated and professional team, Hi - Tech has steadily expanded its operation on a national basis.
Dedicated personnel are thus assigned to each area to meet client’s specific needs.
Marketing efforts are also adapted to individual requirements in each area, thereby ensuring that sufficient resources are made available to each division during periods of expansion of the client’s portfolio.
Despite this regional variance, the overall Hi -Tech philosophy remains constant: Achieve 100% client retention, by pursing long term relationships with all clients and by providing a proactive, professional and value – adding service at all times.
Client satisfaction is of the utmost importance to Hi -Tech.
Every client is required to provide feedback on aspects such as service quality, responsiveness and neatness.
Each report is analysed by management and a copy of the document is supplied to the client.
The information is used to determine service trends, pre-empt any problems in addition, and pinpoint any corrective action that may be required.
